Contact Centre Solutions

Enhancing Superior Customer Experience!

A solution that is easy to integrate with third-party databases, CRMs and connectors provide an easy way to capture, analyse and leverage customer data that can be used to improve the business’s productivity. A contact centre is an essential element of customer relationship management and drives customer experience. Large enterprises use contact centres for their support, service, feedback and marketing functions, but smaller companies use them primarily for direct marketing campaigns.

Our Call Center Solution Features

Live Monitoring and Dashboard

Call Recording

Report and Analytics

Automatic Call Distributions – ACD

Agents and Queuing Strategies

Interactive Voice Response IVR

Benefits for Your Business

Unified Customer Experience

ACD, IVR and VQ Pass are powerful inbound contact center solutions that can help you reduce customer waiting time. Route customers to the right agent and ensure a higher first-call resolution rate by using outbound dialing. Save agents’ time with smart operations such as auto-attendant routing and digit dialing. Make your sales proactive by using various dialers and scaling exponentially with one system. Manage voice and all digital channels in one system.

Contact Center System Integrations

Our Call Center Solution integrates with popular business tools, including workforce management systems and CRM software. It has APIs for custom integrations and provides extensive integration capabilities via two-way synchronization of information between call routing software, business tools and database. Features like toolbar integration enable agents to retrieve customer information and answer calls with a warm start to improve the customer experience.

Reporting and Analytics

Robust dashboards that display real-time data about agent-to-customer interactions through multiple channels. Real-time information about the interaction source, the agent involved in the interaction, and the context of the interaction can be obtained from these dashboards. These dashboards give you deeper insights into operations and help you make informed decisions.

Remote Readiness

Our Remote Call Center Software allows enterprises to overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices and environments. The agents and supervisors can log in to the system from any device—laptops or mobile phones; any browser; and any environment (whether they are working from home or office).