IT Support Services

Best-in-class IT Support Services

TechHub offers a full range of services and options to help you get the most out of your technology investments. Our integration services can be extended to include ongoing support and maintenance for your systems. Our support and service agreement includes training sessions, remote assistance, and onsite technical support.

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Remote Technical Assistance

Remote technical assistance is available over the phone or through e-mail, and technical support is typically available during standard business hours. Most maintenance agreements include unlimited remote assistance, so there’s always a TechHub expert available to help.

Onsite Technical Assistance

If a problem cannot be resolved remotely, our agent will contact the client and collect any relevant information needed to diagnose the problem and dispatch an expert to resolve it. Once there, that technician will assess the issue and resolve it.

Preventative Maintenance

Preventative maintenance is a proactive measure that ensures your solutions are always operating optimally. It’s administered either quarterly or monthly. You can choose which equipment to protect in this way, so high-value technology is given priority.

Enhanced Warranties

With a maintenance agreement, TechHub handles both product and system warranties for clients. This includes submitting the equipment to the manufacturer and returning it, as well as ensuring that any applicable warranties are utilized.

Troubleshooting

We can provide support for network issues if the client’s IT department is unable to resolve the problem. In this situation, we will work with the client’s IT team or the network provider to troubleshoot and maintain optimal reliability and video quality.

Training

Our support service includes training with system integration, but with a maintenance agreement, we can add additional training. This extra training can be used to refresh knowledge on existing features or help new hires get used to the system.